FAQ
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Shipping times typically range from 7–15 business days depending on your location and the product ordered.
Do you offer free shipping?
We may offer free shipping promotions on select products or during special events. Shipping costs are calculated at checkout when applicable.
How can I track my order?
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Do you ship internationally?
Currently, shipping availability depends on the product and destination. Shipping options available for your location will be displayed during checkout.
Returns & Refunds
What is your return policy?
We accept returns for eligible items within 30 days of delivery. Products must be unused and in their original condition and packaging.
What if my order arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will work quickly to resolve the issue.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days and returned to your original payment method.
Products
Are your automotive products compatible with all vehicles?
Compatibility varies by product. Please review the product description carefully before purchasing. If you have questions, contact us and we'll be happy to assist.
How do I know if a product will fit my vehicle?
Product specifications and compatibility information are listed on each product page whenever available. If you're unsure, contact our support team before placing your order.
Do your products come with installation instructions?
Many products include installation instructions. Some items may also have installation videos or guides available from the manufacturer.
Payments & Security
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available through our checkout system.
Is my payment information secure?
Yes. We use secure payment processing and industry-standard encryption to protect your information.
Customer Support
How can I contact Audace?
You can reach our support team by email at:
What are your customer service hours?
We strive to respond to all customer inquiries within 24–48 business hours.
Can I cancel my order?
Orders may be canceled before they are processed and shipped. Please contact us as soon as possible if you need to make changes or cancel an order.
General Questions
Why choose Audace?
Audace is committed to providing quality automotive products, excellent customer service, and a seamless shopping experience for automotive enthusiasts and everyday drivers alike.
Where is Audace located?
Audace is an online-based automotive retailer serving customers across the United States and other eligible regions.
How can I stay updated on new products and promotions?
Follow our social media channels and subscribe to our newsletter to receive updates on new arrivals, special offers, and exclusive promotions.
Still have questions?
Contact us anytime at audacecoshop@gmail.com and we'll be happy to help.